Nanjing Deelee, after-sales service has been endowed with a brand-new connotation - it is a leap journey from "solving problems" to "creating value"
After a customer purchases a product from Nanjing Deelee, the after-sales team promptly initiates an outstanding service mode. From the moment the product is installed and debugged, professional after-sales personnel will follow up throughout the process to ensure that the equipment can be put into use in a good condition. They not only have a solid technical foundation, capable of diagnosing and solving various technical problems promptly and accurately, but also know how to listen attentively to the needs and expectations of customers.
Considerate Service: Building a long-lasting emotional bond with customers
The after-sales team will conduct regular follow-up visits to customers to understand the product's usage process and collect their feedback. For the suggestions and demands raised by customers, they will carefully record them and promptly feed them back to the relevant departments to promote the continuous optimization and upgrading of the products. At the same time, they will also provide personalized service plans for customers based on their usage habits and demands.
For instance, for some customers with a high usage frequency, the after-sales team will proactively offer regular maintenance services for their equipment to ensure that it is always in good operating condition. This considerate service has made customers feel the care and attention that Nanjing Dingli attaches to them, and has also enhanced their sense of identity and belonging to the brand. A customer who has repurchased many times said, "The reason why I have always chosen Nanjing Deelee's products is that their after-sales service is so considerate." Every time I encounter a problem, they can solve it in time, which makes me have no worries.
Teamwork: Unite forces to build an outstanding after-sales brand
The success of Nanjing Deelee's after-sales operation is inseparable from the collaboration and efforts of the team. In the after-sales team, everyone is clear about their responsibilities and missions, cooperates and supports each other, forming an efficient and collaborative working whole.
Technicians, with their professional knowledge and skills, solve various technical problems for customers. Customer service staff listen to customers' demands and opinions with enthusiasm and patience, and promptly coordinate resources to solve problems for customers. Marketing personnel provide valuable market information and customer insights for the team through data analysis. All positions work closely together to form a seamless service chain, ensuring that customers' problems can be solved promptly and effectively.
